First time ordering and shipment was delayed a day at fedex warehouse. All product was thawed despite being in the green zone and the ice packs were all half thawed. Needless to say we spent several days cooking and eating seafood….which wasn’t the intent. I emailed and did not get a response.
I think there needs to be some adjustments made to the delivery process…fees to have product delivered are high ….if it doesn’t come on time and product is thawed then someone should be responsible for refunding those fees.
I ordered these as well as crab and oysters and while they did arrive the next day, the frozen scallops were already thawed even though temperature gage was in the safe zone and ice packs were still intact. I did email twice but received no reply and we had to use these the day of delivery because I’m not going to refreeze shell fish. Twelve of the oysters were all just thrown in a plastic bad and nothing like I’ve received in the past as well as I thought they tasted off and we had to throw them out. The crab was also thawed even though it was advertised as frozen so that also had to be consumed earlier than planned. I’ve always been happy with the quality of product in the past but unfortunately I’m not going to order again any time soon because this is my second order in a row that had thawed product not including my very first order. There is something not right happening in the shipping and delivery process. My order was also just left by my front door without notice until they texted a bit later to say it had been delivered, but at the same time UPS said they couldn’t deliver unless someone was home but they did just that because it was dumped by the front door without them knocking or texting as requested. Overall very disappointed with both product condition and lack of follow up from your end.
Delicious bacon wrapped scallops which we dredged in maple syrup and broiled. We have ordered twice and quality is excellent.
They were delicious, we enjoyed them!
Ordered twice now. Great service and product, will definitely order again soon.