We ordered the Valentine Box and the coconut shrimp on the Tuesday before Valentine’s Day and the package arrived at our home in Selkirk (about 40 km North of Winnipeg) Friday afternoon. Everything in the box was fresh or frozen as the products would have been when packed with several still frozen freezer bags. Everything was as advertised and, on consumption, fresh and delicious - especially the oysters. My only issue was that the two lobsters in the box were of two very different sizes (0.75 lb. and 1.25 lbs. for a total of 2.0 lbs.) - not the 1.5 lbs each that I expected from the inquiries that I made during a pre-ordering telephone call to the company. I did raise this matter with the company in a email and received a quick reply of apology and an offer of compensation on my next order. My daughter also ordered the Valentine Box late that Wednesday; and her order arrive at her Winnipeg résidence a few hours earlier than our order. She was thrilled with it. Her lobsters were of the same size and weighed in at about 1.5 lbs. each - exactly what she expected. Any shortcoming in our order (i.e., lobster size) may be attributed to a rare breakdown in quality control which the company will be able to address. On balance, the apology and follow-up do go far address our limited disappoint. Based on the quality of the product, the speedy service and delivery, our daughter’s satisfaction with her order and the company’s handling of our complaint; I will recommend Covert to any of our friends. We will order from Covert again - and, probably sooner than later.
We so enjoyed our box! Everything in it was absolutely delicious. I am so glad that I saw this being featured on Live at 5. The packaging was great, delivered right to my door, seafood was fresh, couldn’t have been any better!
Ordered these on Tuesday. Shipped Wed and received in Alberta on Thursday! Being that both my husband and I are from costal regions.. it was awesome to get that fresh seafood at our doorstep! Fresh and delicious. Will definitely be placing another order soon.